There are a couple of scenarios that will trigger your Smart Box to emit a loud beeping sound. The scenarios include:
- The interior release has been activated
There is an interior release inside of the Smart Box. It can become activated by either a person or package inside of the box pressing against the release. If triggered, an alarm will sound for five (5) minutes or until the release is no longer depressed.
- Someone has tried to open or tamper with the box.
If the Smart Box has been opened when the HomeValet platform believes the Smart Box is locked, an alarm will sound until the lid has been closed.
If you are experiencing frequent tamper alarms or one took place when no one touched the box, please contact Customer Support.
In addition to the Smart Box alarm, the above scenarios will send you a push notification via the HomeValet mobile app.
As these alarms and notifications can indicate a safety risk, either for your person or your deliveries, it is important to investigate them ASAP.