Your Smart Box stays in close communication with the HomeValet platform via your home WiFi network.
If our platform loses connection with your Smart Box, you will receive a notification via the HomeValet mobile app letting you know. You will also see this reflected in the 'Box Status' area of the HomeValet mobile app's home page.
Here are a few reasons why your Smart Box may have lost connection with the HomeValet platform:
- Your WiFi network or internet connection is down
For information on how to troubleshoot these issues, click here.
- Your Smart Box has lost power
For information on how to troubleshoot this issue, click here.
- The HomeValet platform is down
If the HomeValet platform experiences a prolonged outage, we will send you a push notification via the HomeValet mobile app and place a notice in the Help Center providing the details of the outage and estimated time of restoration.
If you are not experiencing a WiFi or power outage and the HomeValet platform is not down, click here for additional troubleshooting steps.
If you continue to experience trouble with your connection to the platform, contact Customer Support.