Lost Connection Alert

Notification text:

Your box (box name) has lost its connection to HomeValet. Please verify your wifi is working correctly.

Cause:

Your Smart Box stays in close communication with the HomeValet platform via your home WiFi network.

If our platform loses connection with your Smart Box, you will receive a notification via the HomeValet mobile app letting you know. You will also see this reflected in the 'Box Status' area of the HomeValet mobile app's home screen.

Next Steps:

Here are a few reasons why your Smart Box may have lost connection with the HomeValet platform:

• Your WiFi network or internet connection is down

For information on how to troubleshoot these issues, click here.

• Your Smart Box has lost power

For information on how to troubleshoot this issue, click here.

• The HomeValet platform is down

Visit the HomeValet status page to check the current state of all HomeValet services.

If you are not experiencing a WiFi or power outage and the HomeValet platform is not down, click here for additional troubleshooting steps.

If you continue to experience trouble with your connection to the platform, contact Customer Support.