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  1. HomeValet
  2. Troubleshooting & FAQs

Troubleshooting & FAQs

Smart Box

  • How do I turn the Smart Box's alarm off?
  • My Smart Box isn't connected to the HomeValet platform
  • How do I reset my Smart Box?
  • My SmartBox won't lock / unlock
  • Will my Smart Box lock after my delivery arrives?
  • What is a Smart Box event?
See all 17 articles

Mobile App

  • How do I delete my account?
  • I accidentally created two accounts; can I combine them?
  • I can't add my Smart Box to my HomeValet account
  • How do I find my login information?
  • How do I reset my password?
  • I'm not receiving any push notifications
See all 16 articles

Bluetooth & WiFi Connectivity

  • My Smart Box won't connect to WiFi
  • How do I test my WiFi network's signal strength?
  • How to test your WiFi network's signal strength on an Android device
  • How to test your WiFi network's signal strength on an iOS device
  • How to test your WiFi network's signal strength on a PC
  • How to test your WiFi network's signal strength on a Mac
See all 9 articles

Partner Deliveries

  • My delivery didn't show up!
  • There is an issue with my order
  • My delivery was not properly stowed in my Smart Box

HomeValet Mobile App Push Notifications

  • Box Opened Alert
  • Cooling Mode Notification
  • Delivery Exception Alert
  • Delivery Notification
  • Divider Alert
  • Energy Saving Mode Notification
See all 19 articles
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