Smart Box
- How do I turn the Smart Box's alarm off?
- My Smart Box isn't connected to the HomeValet platform
- How do I reset my Smart Box?
- My SmartBox won't lock / unlock
- Will my Smart Box lock after my delivery arrives?
- What is a Smart Box event?
Mobile App
- How do I delete my account?
- I accidentally created two accounts; can I combine them?
- I can't add my Smart Box to my HomeValet account
- How do I find my login information?
- How do I reset my password?
- I'm not receiving any push notifications
Bluetooth & WiFi Connectivity
- My Smart Box won't connect to WiFi
- How do I test my WiFi network's signal strength?
- How to test your WiFi network's signal strength on an Android device
- How to test your WiFi network's signal strength on an iOS device
- How to test your WiFi network's signal strength on a PC
- How to test your WiFi network's signal strength on a Mac
Partner Deliveries
HomeValet Mobile App Push Notifications
- Box Opened Alert
- Cooling Mode Notification
- Delivery Exception Alert
- Delivery Notification
- Divider Alert
- Energy Saving Mode Notification