Notification text:
Your box (box name) has lost power and is now operating using battery backup power. Please remove your order from the box as soon as possible.
Cause:
You will receive this notification any time you have a delivery in the Smart Box, and it has lost power. We'll send the notification hourly as long as your Smart Box remains on backup battery power.
Next steps:
The backup battery cannot run the cooling engine, though the Smart Box can maintain its temperature for a short period of time.
Remove any perishables from your Smart Box as soon as possible.
Click here for information on troubleshooting a power loss issue.
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