When no deliveries are scheduled, your Smart Box will stay in 'energy saving' mode, keeping the box at an ambient temperature.
As groceries, both chilled and frozen, require lower temperatures, your Smart Box will need up to two (2) hours to cool completely. If your box has recently been unplugged, or it has been less than two hours since you changed temperature modes, your box may need a little more time to come to the correct temperature.
Other reasons items in the Fridge or Freezer zones may not be cold:
- A large amount of food was recently added to the box
It is completely normal for the temperature in a refrigerator or freezer to temporarily rise when a large amount of unfrozen food is added to the compartment. The same goes for your Smart Box and is no cause for alarm.
Smart Boxes are designed to be cold-chain compliant and are capable of cooling deliveries within a time period that will keep them (and you!) safe.
- The lid has been opened too often or was not closed properly
To keep the zones in your Smart Box at optimal temperatures, it’s important not to open the lid too frequently or leave it open for more than 10 minutes at a time.
If you’re having trouble keeping the lid on your box properly sealed, make sure that packages and groceries are distributed in a way that allows the lid to close fully.
If you continue to experience trouble, try cleaning the lid seal (gasket) with a soft cloth dampened with mild dish soap and water.
- Debris is blocking the external vents on the side and back of the Smart Box
Visually inspect vents and remove any debris if found.
- You’re experiencing a power outage
While the Smart Box’s backup battery will power the box’s lock, it will not power the cooling element.
If you are experiencing a prolonged power outage, you should remove any perishable items from your Smart Box to prevent spoilage.
If you continue to experience issues with items not staying cold in the fridge or freezer zones of your Smart Box, contact Customer Support.