When you're not expecting deliveries, your Smart Box will stay in 'energy saving' mode, keeping the box at an ambient temperature.
As chilled and frozen groceries require lower temperatures, your Smart Box will need up to two (2) hours to cool completely. If your box has recently been unplugged, or it has been less than two hours since you changed temperature modes, your box may need a little more time to come to the correct temperature.
Other reasons items in the Fridge or Freezer zones may not be cold:
Someone recently added a large amount of food to the box
It is normal for the temperature in a refrigerator or freezer to temporarily rise when you add a large amount of unfrozen food to the compartment. The same goes for your Smart Box, and is no cause for alarm.
Smart Boxes are designed to be cold-chain compliant and are capable of cooling deliveries within a time period that will keep them (and you!) safe.
The lid has been opened too often or was not closed properly
To keep the zones in your Smart Box at optimal temperatures, you shouldn't open the lid too frequently or leave it open for more than 10 minutes at a time.
If you're having trouble keeping the lid on your box properly sealed, try cleaning the lid seal (gasket) with a soft cloth dampened with mild dish soap and water.
Debris is blocking the external vents on the side and back of the Smart Box
Visually inspect vents and remove any debris if found.
You're experiencing a power outage
While the Smart Box's backup battery will power the box's lock, it will not power the cooling element.
If you are experiencing a prolonged power outage, you should remove any perishable items from your Smart Box to prevent spoilage.
Still having trouble? Contact Customer Support.