How do I reset my Smart Box?

Like all electronic equipment, there may be times when a reset of your Smart Box will be necessary. HomeValet Smart Boxes can be reset in two different ways, a "soft" reset and a "factory" or "hard" reset.

Soft Reset

When someone "soft" resets their Smart Box, the box's software will reboot; however, the box will still maintain all of its previous settings.

Some common scenarios where a soft reset might be required:

• The Smart Box has disconnected from the platform
• Other minor software issues that can be resolved via power cycling

Here is how you perform a soft reset of your Smart Box:

• Open the backup battery compartment using a T20 Torx screwdriver; the compartment is inside of the lid near the camera
• Hold the Smart Box reset button (located inside of the battery compartment) for 3 seconds and release
• Give your box a few seconds to complete the reset, then test the connection by opening the HomeValet app and placing your Smart Box into a cooling mode (a mode that contains a fridge or freezer zone)
• After confirming that the cooling engine came on (you should hear it), place your Smart Box into Energy Saving mode
• Close the battery compartment

Note: Please be careful not to hold the reset button for more than 3 seconds. Holding the button for longer may perform a factory reset.  

Factory or Hard Reset

When someone performs a "factory" or "hard" reset of their Smart Box, it will remove all user information and Wi-Fi credentials from the Smart Box.

Some common scenarios where a factory reset might be required:

• You want to give your Smart Box to someone else
• A service technician is replacing a component of your Smart Box
• Previous troubleshooting steps, such as a "soft" reset, have been unsuccessful

Here is how you perform a hard reset of your Smart Box:

• Open the battery compartment on your Smart Box using a T20 Torx screwdriver; the compartment is inside the lid near the camera
• Hold the reset button on your Smart Box (located inside of the battery compartment) for 15-20 seconds, then release
• Give the box a few seconds to complete the reset. You will hear the cooling engine come on for a moment if the reset was successful
• Log into the HomeValet app and add a new box to your account from the profile screen.
• Please ensure you enter your Wi-Fi password correctly
• Once you've added the box to your account, test the connection by opening the HomeValet app, tapping the Smart Box image, and placing your Smart Box into a cooling mode (a mode that contains a fridge or freezer zone)
• After confirming the cooling engine came on (you should hear it), place your Smart Box into Energy Saving mode

Note: Although a factory reset will return your Smart Box to its original state, it will not remove the box from your account on the HomeValet platform.

If you have completed a factory reset and cannot reconnect to the platform, please get in touch with Customer Support for further assistance.